We pride ourselves on providing the best possible customer service for all of our products, whether it be our handling of a particularly complicated claim or simply our efficiency in issuing new business documents!  You will read below just a small selection of the postive feedback our valued clients choose to provide.
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"We received your cheque for our claim for (my horse's) colic and would like to express our gratitude for your excellent service and compassion during a very emotional time. I have been extremely impressed with your insurance product and customer service and will recommend Horse and Rider wherever possible"

Jayne, Devon.

"I would like to take this oppurtunity to thank you for the service you have provided over the past few years - I have always found your staff to be knowledgeable and very helpful and your premiums have been very reasonable.  I will certainly consider obtaining a quote from Horse and Rider Insurance Direct for any new horse I might acquire in the future."

Cerian, Herefordshire.

"May I take the opportunity of thanking your member of staff who dealt with my enquiry and subsequent amendment (to my Policy) in a kind and professional manner"

John, Oxford.

"I would like to thank you all for the courteous way we have been treated whenever we have been in touch with yourselves - such a refreshing change! I will be recommending your company to anyone I know who has a caravan."

Susan, Suffolk.

"Many thanks for the number of years service you have provided, which has always been second to none."

Hazel, Staffordshire.

"Thank you for a prompt , efficient and friendly service. Will gladly recommend you to others."

 William, Dyfed.

" Just a quick note to say thank you so much for the cheques and the prompt responses to my claim.  I really appreciate all you did.  Thank you all again for all your help."

Samantha, West Sussex.

"I feel the need to write to you and compliment you on your staff. I always find all your staff very helpful, and (they) went that little bit further last week when I bothered (them) some 3 times that morning!"

Susan, Suffolk.

"May I take this opportunity to thank you for providing insurance cover for our caravan over the past eight years - we have been totally satisfied with the service you have provided."

John, North Yorkshire.

"Thank you for insuring my caravan for the last 3 years. You gave me ‘worry free' caravanning! I have no complaints for your excellent service and would always recommend you to others."

Mandy, Surrey

"I would like to take this oppurtunity to thank you for all your service over the years i have been insured with you and wish you continued success."

Linda, East Sussex.